In addition to offering traditional CRM capabilities, Azdan can provide a seamless flow of information across your entire customer lifecycle. you can try yourself by accessing our CRM.

What is Azdan Customer Relationship Management?

When people in the Arab countries talk about Customer Relationship Management, they mean a tool that is used to improve business relationships. Sales reps in the Arab countries can use our localized Azdan CRM to leverage their sales pipeline better and Marketing guys can use Azdan CRM to automate their marketing initiatives and simplify their forecasting.

What is the main challenge that will face your Customer Relationship Management system?

Traditional ERP and CRM applications have been incredible pieces of solutions on their own, but have always had the drawback of the silo effect. that means every system is separated to the other. Both the finance team and the sales team have no information about what is going on between each other. Azdan solved this ongoing dilemma by providing you with one unified database for all your sales, finance, procurement and operation in one unified system.

  • Sales Force Automation
    Azdan provides the Sales Force Automation to power your sales organization with integrated sales processes from opportunity, upsell and quote management to sales forecasting, order management, fulfillment, and sales commission.
  • Customer Service Management
    Azdan customer service management gives you interfaces with the customer—sales, support, service, and fulfillment—access to complete, key customer data in real time empowering them to better support your customers while driving upsell and cross-sell.
  • Marketing Automation
    Azdan marketing automation solution enables you to generate highly qualified leads that are ready for sales engagement. It provides a framework for you to target, build, execute and measure the success of marketing campaigns.
    Enable effective collaboration and team selling to streamline the sales cycle.
    Get visibility into pipeline and forecasts making sales more predictable.
    A true 360-degree view of the customer, including sales, support cases and financial transactions.
    Create a holistic view of all accounts and their contacts with related activities in a single view.

How you gather, manage, and use information will determine whether you win or lose.

You have to trust experienced business advisors and super technical consultants to help you by collecting and organizing data about customer interactions, making it accessible and actionable for all your team, and facilitating analysis of that data. you will take superb decisions such as how you can perfectly map the marketing efforts and what roducts you can upsell. Azdan will help you to get maximum benefits from your valuable data.